How to gain more patient reviews

In today’s digital-first world, customer reviews are gold. For dentists, contractors, marinas, and other service-based businesses, they don’t just build credibility—they’re the fuel that powers growth. If you’re not actively collecting reviews, you’re leaving potential customers (and revenue) on the table. Here’s how to turn your happy clients into vocal advocates with Flourish Web’s all-in-one framework.

Why Reviews Matter More Than Ever

Search engines and customers love reviews. 93% of people say online reviews influence their purchasing decisions. For dentists, a glowing review can help a patient overcome fear. For contractors, it proves your quality. For marinas, it shows trustworthiness. The more positive reviews you have, the more leads you’ll attract.

5 Steps to Generate More Reviews with Flourish Web

1. Make It Easy for Customers

If it’s complicated to leave a review, people won’t bother. Flourish Web’s built-in review request tools simplify the process. With automated email and SMS reminders, customers can share their feedback with just a few clicks. Easy for them, priceless for you. Set-up a QR code printed card at the front desk upon payment for anyone to be able to scan and write a review for you to preview and publish! Check our our built-in QR Code feature to learn more.

2. Ask at the Right Time

Timing is everything. Right after a successful appointment or project completion, emotions are high, and customers are more likely to leave a positive review. Our framework lets you schedule review requests automatically when the moment is just right.

3. Showcase Existing Reviews

People trust businesses that others already trust. Flourish Web makes it seamless to showcase your glowing reviews directly on your site. Bonus? Fresh reviews signal search engines that your business is active, which boosts your SEO rankings.

4. Respond and Engage

Engagement builds loyalty. Respond to all reviews—good or bad—quickly and professionally. Our dashboard helps you track and manage reviews across platforms like Google, Yelp, and Facebook in one place. A thoughtful response can turn a neutral review into a stellar one.

5. Incentivize the Ask (Ethically)

While outright buying reviews is a no-go, you can encourage participation by offering small tokens of appreciation like discounts, thank-you notes, or exclusive offers. Flourish Web’s integrated reviews dashboard helps you track and reward loyal customers without breaking compliance.